Apparel, tote bags, notebooks, stickers, blankets, drinkware, and non-preorder artisan goods will ship between 1-3 business days on average. After that, expect 2-5 business days for US shipping, taking into consideration that the holidays may produce delays outside of our control. If you have a specific timeframe that you need your items to arrive in, please contact us before ordering.
YOUR ITEMS MAY COME IN MULTIPLE SHIPMENTS:
We have a few different suppliers for each of our products, so if you've ordered different types of products (i.e. a shirt and a notebook, or a mug and a tote bag), you will receive more than one shipment. Don't be alarmed if you receive your first package and you're afraid the other items are missing! They'll be there shortly.
Our return policy covers 14 days after you've received your item and covers incorrect items, quality and manufacturing issues only, i.e. off-centered print, item was damaged in shipment, etc. Unfortunately, if 14 days have gone by since the day you received your order we can’t offer you a refund or exchange. To submit a damage report, simply email us at firstname.lastname@example.org or message us on Facebook with a picture of the item in question. You will not need to send a damaged item back to us.
If you have ordered the wrong size, we recommend that you gift the item to a friend and reorder the correct size. We are happy to offer a discount on a reorder of the same product in a different size. Simply reach out to us! We include size charts on all of our apparel, so carefully check that you are ordering the correct size before placing your order to avoid any disappointments.
To be eligible for a return for an incorrect item that was shipped, your item must be unused and in the same condition that you received it. Items that are washed will not be exchanged or refunded.
To return your product, you should mail your product to:
478 Sam Ridley Pkwy W
Smyrna, TN 37167-6493
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Within your return, please include a note with the following information:
- Your Name
- Your Order Number
- Reason for Return
To complete your return, we require a receipt or proof of purchase. This can be found in your e-mail confirmation.
LOST OR STOLEN PACKAGES
Missional Merch is not responsible for lost or stolen packages or shipping issues once the package leaves production. Once the package is shipped, the responsibility of the shipping carrier - please watch your tracking information for updates on the location of your package.
The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team so we can assist you.
Due to how fast our turnaround time is for production, we cannot guarantee that address change requests will be received in enough time to make the changes on our end, but we will do our best to accommodate you. Please email us at email@example.com or message us on Facebook with any changes to your shipping address as soon as possible.